A positive approach to communication and feedback and building team relations to create a sense of belonging amongst your team.
Caring personally and challenging directly will build better relationships within your team.
Click on the highlighted areas below to find out more.
'Say what you think, whilst showing that you do care about the individual'
Develop real human relationships to show people that you value them and how they are feeling.
Be willing to share feedback to support colleagues to improve and work collaboratively.
Ask for feedback to enable your team to practice radical candor and make it an integral part of how you work.
Challenge directly, but care personally.
Show the individual that you understand - engage in empathy
Challenge without caring
Messages are clear but not kind, discussions feel insincere and staff member can feel insecure.
Possibly the worst place of all.
You don't challenge or care about the individual, but offer them positive feedback then talk about them behind their back
Creates a culture of gossip and negativity
Don't give the feedback because you care too much.
A 'nice' atmosphere, but doesn't enable the individual or team to understand what they could improve upon.
Can create resentment amongst the team as nothing is discussed.
Feedback should be Humble and Helpful.
Be curious, deliver feedback with a supporting rationale. Allow the recipient to respond and listen to their response with genuine interest.
Feedback should help the individual to grow and improve in their role.
Feedback should be immediate and in person- it has a short shelf life, if you wait the details won't be clear in your mind and will be less helpful.
Providing feedback via email or through another person may lead to a lack of clarity, also it may change how it is received. You can adapt how the message is delivered face to face, but you can't if it's done via email. You are able to write a summary of feedback following the initial meeting to ensure both parties fully understand.
Private - book a private space to ensure the feedback is confidential.
Not about personality - don't make the feedback personal, it's about the situation not the individual.
Focus on the task in hand, what went wrong (or right) and the effect that this had.
How will you radical candor in your team?
Caring personally and challenging directly will help to create a culture of trust and a sense of belonging.
For more information and reference: Radical Candor | Feedback Training, Coaching & Consulting
